BetMGM Terms and Conditions

Welcome to BetMGM Canada. These Terms and Conditions govern your use of our online casino, sportsbook and poker services, whether you access us through betmgm login on our website or through the betmgm app on your mobile device. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree, you must not use our services.

Who We Are

BetMGM Canada Inc. operates BetMGM casino, sportsbook and poker under registration with the applicable provincial regulator. In Ontario, our services are conducted and managed by iGaming Ontario (iGO), an agency of the Government of Ontario, and we are registered with the Alcohol and Gaming Commission of Ontario (AGCO) as a Sports Wagering Operator. In Alberta, our services are conducted and managed by the Alberta iGaming Corporation (AiGC), and we hold registration as an iGaming Operator with the Alberta Gaming, Liquor & Cannabis Commission (AGLC). We are an indirect, partially-owned subsidiary joint venture of MGM Resorts International and are marketed under brands owned by MGM. Our registered address is 88 Queens Quay West, Suite 2500, Toronto ON M5J 0B8.

Eligibility to Use Our Services

To register a BetMGM Ontario account or a BetMGM Alberta account, you must meet the minimum age requirement of your province — 19+ in Ontario, 18+ in Alberta — and be physically present within that province at all times while wagering. We terminate any wagering session immediately if your device leaves the licensed province. We do not permit residents of Afghanistan, Curacao, Cyprus, Ethiopia, Iran, North Korea, Iraq, Kuwait, Somalia, Syria or Yemen, or anyone in a jurisdiction where participation would conflict with applicable law, to hold an account with us.

We also restrict access for the following categories of persons:

• Anyone under the applicable provincial minimum age or subject to a self-exclusion process or court order
• Officers, directors and partners of BetMGM, and trade-union executives representing our employees
• Members, directors and employees of the AGCO, OLG and iGO
• Anyone maintaining or repairing gaming equipment for our Affiliate Group, or holding privileged access to our gaming systems
• Suppliers and vendors of our Affiliate Group
• Anyone banned or self-limited at any MGM subsidiary or listed on a provincial exclusion list

We use technology to verify your physical location, and any attempt to obscure or falsify your location through VPNs or similar tools is strictly prohibited and will result in account closure.

Your Account With Us

When you register through our betmgm casino login page, we verify your identity using Canadian credit bureaus, including TransUnion Canada via Aristotle and Equifax Canada via GBGroup, and where necessary through government-ID and proof-of-address checks via Jumio. You are responsible for keeping your betmgm ontario login credentials confidential and for all activity conducted through your account. We may suspend or close your account if we suspect fraud, underage play, self-exclusion breach or any violation of these terms.

All transactions on your account must be conducted in Canadian dollars. We do not accept foreign currencies, foreign cards or foreign payment methods. You may fund your account using PayPal, Apple Pay, Visa or Mastercard debit and credit cards, Interac e-Transfer, bank wire transfer, PayWithMyBank, MuchBetter, TAPPP, GameOn Card, or prepaid and gift cards, subject to a combined limit of five cards and $250 per 7 calendar days. Credit card deposits are only accepted from the main or joint account holder; deposits made by authorized users will be returned.

Deposits and Withdrawals

We charge no deposit fees, though your card issuer may treat a deposit as a cash advance and apply its own charges. Wherever possible, we return withdrawals to the same method you used to deposit. If that method is unavailable, we may request a second account together with documentation proving legal ownership before releasing funds. Withdrawals to credit cards are free from us but depend on your bank's own policies and may be subject to bank fees or processing delays.

Every withdrawal request is subject to internal review, and we aim to process payments within 5 business days, though a Security Review may extend this period. If you used a credit or debit card to deposit, we may decline a withdrawal request within 14 days of that deposit. Until we approve and release a withdrawal, we reserve the right to reverse it back into your account balance. Funds tied to an active bonus cannot be withdrawn until you have completed the associated wagering requirement.

Bonuses and Promotions

We offer a range of promotions, including our casino new player offer and our sports new player offer, each governed by specific terms displayed at the time of the offer. Bonus funds may only be used on the services specified and cannot be withdrawn until the applicable wagering conditions are met. We track all active, paused and completed bonuses in your Rewards tab, and where multiple offers are available, you choose which to play with first. We reserve the right to withdraw, amend or cancel any betmgm promo code or betmgm bonus code offer at our discretion, and we may treat repeated bonus claims as abuse subject to our review.

BetMGM Rewards

Every account we open is automatically enrolled in BetMGM Rewards and simultaneously in the separate MGM Rewards Program. These are distinct programmes with their own terms, point structures and redemption options, and points earned in one are not interchangeable with the other. Our tier structure runs from Sapphire through Pearl, Gold and Platinum up to our invitation-only NOIR level. Points earned through real-money wagering carry no cash value and cannot be sold, transferred or assigned. Sapphire points expire after 90 days of inactivity, while Pearl, Gold, Platinum and NOIR points expire after 180 days.

Responsible Gambling

We are committed to promoting safer play across our casino, sportsbook and poker platforms. We provide tools including deposit limits, time-outs and self-exclusion options accessible from your account settings. If you are concerned about your gambling behaviour, we encourage you to make use of these tools or to contact our Customer Care team for support and guidance.

Customer Support and Complaints

Our Customer Care team is available 24/7 through the Help & Customer Care portal, live chat within the betmgm casino app, email and phone. Ontario players can reach us at +1-343-488-5355, while Alberta players can call +1-732-268-1930. Complaints are handled under our Customer Care Dispute Resolution programme and we aim to resolve every matter within 90 days of becoming aware of it. Unresolved Ontario disputes may be escalated to iGaming Ontario at 90 Sheppard Avenue East, Suite 310, Toronto M2N 0A4.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory requirements or changes to our services. We encourage you to review this page periodically. Continued use of your betmgm casino account after any update constitutes your acceptance of the revised terms. These Ontario Terms of Service were last updated 21 April 2026 and are governed by the laws of Ontario and the federal laws of Canada.

By maintaining an account with us, whether through our desktop site, our betmgm ontario app or our iOS and Android applications, you confirm your ongoing agreement to these terms. If you have any questions about your rights and obligations under this policy, please contact our Customer Care team before continuing to use our services.