Casino Logo

Responsible Gaming at BetMGM

At BetMGM, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or personal hardship. As a fully licensed operator in Ontario and Alberta, we take our duty of care seriously, and we have built a comprehensive set of tools, policies and partnerships designed to help you stay in control whenever you play with us. Whether you access BetMGM Casino through the betmgm.ca website, the BetMGM app, or our sportsbook and poker platforms, responsible gaming is woven into every part of the experience we provide.

Our Commitment to Responsible Gaming

We are registered to operate as a Sports Wagering Operator and iGaming Operator under the Alcohol and Gaming Commission of Ontario (AGCO) and the Alberta Gaming, Liquor & Cannabis Commission (AGLC). These regulatory frameworks require us to promote safer play at every stage of your journey with our brand, from the moment you complete your BetMGM sign up bonus registration to the day you decide to close your account. We work closely with iGaming Ontario and the Alberta iGaming Corporation to ensure our responsible gaming measures meet or exceed provincial standards, and we regularly review our practices as regulations evolve.

Tools to Help You Stay in Control

We give every player practical, easy-to-use tools that can be managed directly from your account, whether you log in via desktop or through the BetMGM Ontario app or Alberta app. These tools include:

  • We allow you to set deposit limits on a daily, weekly or monthly basis across your betmgm casino, sportsbook and poker balances.
  • We provide wagering and loss limits so you can cap how much you stake or lose over a chosen period.
  • We offer session time limits and reality check notifications that remind you how long you have been playing.
  • We let you set cooling-off periods, temporarily restricting access to your account for a period you choose.
  • We support full self-exclusion, allowing you to close your BetMGM casino login and sportsbook access for a defined term or indefinitely.

Any limit you set through your account can be reduced immediately, while requests to increase a limit are subject to a mandatory cooling-off period before taking effect. This ensures our tools genuinely support responsible decision-making rather than being used impulsively.

Self-Exclusion and Time-Outs

If you feel you need a break from wagering, we make it simple to activate a time-out or a full self-exclusion directly from your account settings or by contacting our Customer Care team. Once self-exclusion is active, we block access to your betmgm login credentials, prevent new account creation using your identifying details, and remove you from marketing communications, including bonus code and promo code offers. Self-exclusion registered with us is also cross-checked against provincial exclusion lists and other MGM subsidiary platforms, so the protection extends beyond a single brand.

Age and Identity Verification

We verify the age and identity of every player before allowing real-money play. Registration checks are carried out through recognized Canadian credit bureaus and identity verification providers, and government-issued identification or proof of address may be requested where needed. Players in Ontario must be 19 years of age or older, while players in Alberta must be 18 or older, and accounts are strictly limited to individuals physically located within the licensed province at the time of play. We take underage gambling extremely seriously and will close any account found to belong to a minor.

Recognizing the Signs of Problem Gambling

We encourage every player to periodically reflect on their gaming habits. Some signs that gaming may no longer be under control include:

  • Spending more time or money than intended on our online casino or sportsbook.
  • Chasing losses or increasing bets to recover previous deposits.
  • Borrowing money or neglecting responsibilities to fund wagering.
  • Feeling anxious, irritable or preoccupied when unable to access your BetMGM casino app.
  • Hiding the extent of your gaming activity from family or friends.

If any of these apply to you, we strongly encourage you to use our deposit limits, time-outs or self-exclusion tools, and to reach out to our support team for guidance.

Support Resources

We work alongside independent organizations that specialize in problem gambling support. Players in Ontario can contact ConnexOntario at 1-866-531-2600 for free, confidential support available 24/7. Players in Alberta can reach the Alberta Health Services Problem Gambling Helpline or access GameSense resources for practical tools and information. We also encourage all players to consult the Responsible Gambling Council for educational materials on maintaining healthy play habits. Our own Customer Care team, reachable 24/7 through live chat, phone or email, can guide you toward the right resource and help you activate any responsible gaming tool on your account.

Managing Bonuses and Promotions Responsibly

We design our promotions, including every BetMGM bonus code, BetMGM promo code and casino bonus code offer, to be transparent and clearly governed by wagering requirements and expiry windows shown before you opt in. We never require you to accept a bonus, and we make it easy to decline a BetMGM new user promo or a BetMGM sportsbook promo code if you prefer to play without added wagering conditions. Bonus terms, including deposit match percentages and time limits, are always displayed in full within your account before you commit to a specific BetMGM Casino bonus.

Accessing Your Account Responsibly

Whether you use the BetMGM Casino login, the Alberta-specific portal, or the BetMGM casino app on iOS and Android, we build responsible gaming controls directly into the interface. You can review your deposit, loss and session history at any time from Account settings, and our BetMGM ontario app and Alberta app both allow instant access to self-exclusion and limit-setting features without needing to contact support first.

Our Ongoing Commitment

We continually invest in staff training, technology and partnerships to strengthen our responsible gaming programme. Our goal is simple: we want every session on BetMGM, whether on the casino, poker room or sportsbook, to remain an enjoyable, controlled and safe experience. If you ever feel that your play is becoming a concern, we are here to help you take the next step toward safer, more balanced gaming.

Content updated: August 26, 2026