BetMGM Privacy Policy

We are committed to protecting your personal data and respecting your privacy while you enjoy the BetMGM casino, sportsbook and poker products in Ontario and Alberta. This BetMGM Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have. By creating a BetMGM login and using our services, you agree to the practices described below.

Who We Are and What This Policy Covers

BetMGM Canada Inc. is the operator responsible for your personal data when you use bet mgm casino products at on.betmgm.ca (Ontario) or ab.betmgm.ca (Alberta). In Ontario, we operate under registration with the Alcohol and Gaming Commission of Ontario and pursuant to an agreement with iGaming Ontario. In Alberta, we operate under registration with the Alberta Gaming, Liquor & Cannabis Commission and pursuant to an agreement with the Alberta iGaming Corporation. This policy applies to our website, our betmgm app, downloadable poker software and any related BetMGM online casino services.

Information We Collect

When you register a betmgm casino login, deposit funds, place a wager or contact our support team, we collect several categories of information about you.

• We collect identity information such as your full name, date of birth, address, phone number and email address at sign-up
• We collect government-issued ID and proof-of-address documents when identity verification is required through our provider, Jumio
• We collect financial and payment information, including card details, Interac e-Transfer data, bank wire information and transaction history
• We collect device and technical data, including IP address, browser type, geolocation data used to confirm you are physically present in Ontario or Alberta, and log-in timestamps
• We collect gameplay and wagering data across slots, live dealer tables, table games, sportsbook bets and poker sessions
• We collect customer service records, including live chat transcripts, emails and phone call notes
• We collect information from third parties such as TransUnion Canada, Equifax Canada and credit bureau checks used to verify your identity

How We Use Your Information

We use the data we collect to operate our BetMGM online casino responsibly, comply with our regulatory obligations, and improve the experience you have across our betmgm app and website.

• We use your data to verify your identity, age and location before allowing real-money play
• We use your data to process deposits and withdrawals in Canadian dollars and to detect fraudulent payment activity
• We use your data to administer BetMGM Rewards, track your tier status and calculate bonus eligibility, including any betmgm bonus code or betmgm promo code you redeem
• We use your data to communicate with you about your account, including security alerts and responses to support requests
• We use your data, where you have consented, to send marketing communications about a betmgm sign up bonus, a betmgm casino bonus code or other promotional offers
• We use your data to detect and prevent underage play, self-exclusion breaches and unauthorized access from restricted jurisdictions
• We use your data to comply with reporting obligations to the AGCO, AGLC, iGaming Ontario and the Alberta iGaming Corporation

Legal Grounds and Regulatory Sharing

We process your personal data because it is necessary to perform our contract with you, to comply with our licensing obligations, and, in limited cases, because you have given consent. As a regulated BetMGM Casino Ontario operator, we may be required to disclose certain account and transaction information to iGaming Ontario, the AGCO, the Alberta iGaming Corporation, the AGLC, and other government bodies upon lawful request. We may also share information with our Affiliate Group, which includes MGM Resorts International and Entain plc, for compliance, security and rewards administration purposes.

Service Providers and Payment Partners

We share data with trusted service providers who help us run our BetMGM casino operations, including identity verification providers such as Jumio, credit bureau partners such as TransUnion Canada and Equifax Canada via GBGroup, and payment processors supporting PayPal, Apple Pay, Interac e-Transfer, bank wire transfer, PayWithMyBank, MuchBetter, TAPPP and GameOn Card transactions. These providers are contractually bound to protect your data and use it only for the purposes we specify.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and betmgm casino app to keep you logged in, remember your preferences, measure site performance and personalize the offers you see, including notifications about a betmgm sportsbook promo code. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality, such as staying signed in to your betmgm login ontario session.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing conditions, tax obligations and anti-money-laundering rules. Transaction records, identity verification documents and communications related to disputes are generally retained for several years following account closure, in line with regulatory requirements applicable to a BetMGM Casino Ontario or Alberta license holder.

Your Privacy Rights

Depending on your province of residence, you have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to withdraw marketing consent at any time by contacting optout@betmgm.com
• You have the right to request deletion of certain data, subject to our regulatory retention obligations
• You have the right to ask us how your data is used to support responsible gaming tools and self-exclusion decisions

To exercise these rights, you can contact our Customer Care team through the Help & Customer Care portal, by phone, or through the chat feature available in our BetMGM Ontario app and Alberta platform.

Account Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss or misuse. We recommend using a strong, unique password for your betmgm casino login and enabling any available two-factor authentication. If you suspect unauthorized access to your account, we ask that you contact our support team immediately so we can investigate and secure your account.

Age Restrictions and Location Verification

Our services are restricted to players who meet the applicable provincial minimum age — 19 in Ontario and 18 in Alberta — and who are physically located within the licensed province at the time of play. We collect geolocation data continuously during active sessions, and any wagering session is terminated immediately if your device leaves the authorized province. We do not knowingly collect personal data from anyone below the applicable minimum age, and any account found to belong to an underage individual will be closed.

International Data Transfers

Some of our service providers and Affiliate Group entities, including correspondence handled through our Jersey City office, may process data outside Canada. Where we transfer personal data internationally, we require appropriate safeguards to be in place consistent with applicable Canadian privacy legislation.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will post the revised policy on our website and update the effective date. We encourage you to review this page periodically, particularly before using new features across our BetMGM app or website.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, you can reach our Customer Care team through the Help & Customer Care portal, by phone at +1-343-488-5355 (Ontario) or +1-732-268-1930 (Alberta), or by email at support@ab.betmgm.ca. Unresolved Ontario privacy disputes may be escalated to iGaming Ontario at 90 Sheppard Avenue East, Suite 310, Toronto M2N 0A4, or by calling 416-326-8283 or 1-833-554-4263.